Are you reliable?
We are proud to have a 4.9-star rating on Google and a 5.0-star rating on Facebook, reflecting our commitment to quality service and customer satisfaction.

What types of vehicles do you use?
We only use brand new vehicles, ensuring comfort, safety, and reliability for every ride. You can view our fleet by visiting the "Our Vehicles" tab.

Are you licensed and insured?
Yes, we are fully licensed and insured to operate, giving you peace of mind during your trip.

Are your drivers trustworthy?
Our drivers are professional and courteous, and committed to ensuring a safe, pleasant, and stress-free experience. Each driver undergoes thorough criminal background checks, and our reviews speak to their exceptional service.

Are your services really available 24/7?
Yes, we offer 24/7 availability, when pre-booking your ride for convenience.

Do your vehicles have any safety features?
Yes, all of our vehicles are equipped with security cameras and GPS monitoring, ensuring the highest levels of safety and accountability.

Is your company locally owned?
Absolutely! We are locally owned and staffed, supporting our community and providing personalized service.

Do you offer access to special events?
Yes, we offer access to special and limited events, providing exclusive transportation options for unique occasions, including wine tours, weddings, bachelor and bachelorette parties, and more.

Can I customize my transportation package?
Yes, we provide customized packages to meet your specific needs, whether it’s for a special event, corporate outing, or private tour.

Why do you require prepayment?

Because the demand for our services is so high and we will never cancel a booking on a passenger just because a more profitable trip request comes through, we ask for a commitment from the passenger to show they are serious about the ride. This is the only way we can ensure a driver and vehicle are available for your requested dates. Also, due to the geographic challenges of distance, we cannot dispatch a driver for a pickup only to have someone cancel or not show up.

Can I get a refund if my plans change?

Trips canceled more than 7 days prior to departure are fully refundable. Trips canceled between 2 - 7 days of travel will forfeit the 25% retainer. Trips canceled on less than 48 hours notice are non-fundable.

How do I know you will show up?

We provide passengers with their drivers name and phone number 24 hours prior to departure and our dispatch line is open 60+ hours a week to handle your coordination needs. See our reviews page for added assurance as to the number of successful trips we have completed.

Do you allow pets?

So long as you notify us prior to booking and have an appropriate means to transport your pet, then yes! We love our fur babies as much as you do.

Do you transport children?

We take passengers of all ages. For those requiring car seats, we advise providing your own or notifying the dispatcher at the time of booking if you will need us to provide one.

Are tolls included?

Yes, the rate we quote is inclusive of tolls.

Are gratuities included?

No. We pay our drivers above the industry standard rate, however, gratuities are always appreciated if you feel the driver has gone above and beyond to provide a great experience.